Customer Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Guarantee

  • All your help requests will be replied to in no more than 1 hour after the trouble ticket or email is received. If your case calls for further assistance from an administrator, we’ll direct the trouble ticket or the email to the person on duty, right away and will leave a note to let you know that more time will be required for reaching the optimal solution. If you make use of our Managed Services package, any of the server administration services included there will be completed whenever you specify.

  • Top quality support service

  • An Outstanding Customer Care Service

  • We will be at your disposal 24/7 to respond to any inquiries that you may have connected to our Website Control Panel or any of the apps that we have installed for you on the server. If you also require help handling server administration tasks, you can check out our Managed Services package, which includes backup hard disk storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as problem troubleshooting and installation services

  • Intuitive help center

  • A User–Friendly Help Area

  • We have equipped our Website Control Panel with an extensive knowledgebase, which offers exhaustive explanations of all its features and functions. In addition, we have shot in–depth video tutorials that will further disclose to you how to perform a certain task or troubleshoot a typically encountered problem. All the how–to articles and the tutorial video clips are readily reachable from every section of the Website Control Panel via the Videos and Help buttons located in the top right corner.