Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Delivering good quality support without delay is our top priority, so we backup each shared website hosting plan with a 1–hour ticket solution warranty. As soon as you send a ticket or drop an email, our user help and support crew will try all they possible can to give the most appropriate remedy for your issue and to offer you help and advice in due time.

  • Top quality support service

  • A Top–quality Support Service

  • Our support service is provided by a group of licensed employees that are able to react to your inquiry immediately. You can communicate with the tech support team team by opening a customer assistance ticket from your Website Control Panel or by submitting us an e–mail. On working days, you can also call us on the phone or use the online chat solution.

  • Intuitive help center

  • An Intuitive Help Section

  • The Control Panel provides a huge knowledge base that is built into all sections. In each section, you will find a Help control key which will load for you a variety of step–by–step online classes on how to utilize a specific option or conduct a certain action. Furthermore, we have crafted guide training videos so as to get a better idea of the Control Panel’s interface.