The support that you will get from your shared website hosting provider is very important, no matter if you have pre-sales questions and you aren't a client yet, or you have some technical problem with an active account. Prompt and clear information regarding a question or a problem can save you a lot of time and efforts, not mentioning that this is usually an indicator that you are ordering from a real website hosting supplier not from a reseller. When you obtain a hosting account through a company that does not own its servers and it cannot access them immediately, it is almost certain that you will wait for a few days so as to get an answer to your query, which means that your sites may stay offline for quite a while. In comparison, a company that provides various means of communication and has a tech support crew that is available at any time will assist you to right away and help you limit or completely avoid any downtime and potential losses.
24/7 Customer Support in Shared Website Hosting
We supply 24/7 customer, billing and tech support for our shared website hosting. Even if you aren't our customer yet and you have questions, we will help you right away and give you the necessary information, so as to give you the choice to make the best decision when you acquire your new hosting account. We are available twenty-four seven, including holidays and weekends, and we offer numerous ways of communication to get in touch with us - live chat, phone, e-mails and support tickets. To make things easier for you, we have a couple of telephone numbers worldwide, thus you're able to call the one which is closer to you. The maximum response time for your emails and your tickets is 1 hour. The standard response time is no more than 15-20 min, which means that you can forget about waiting for days and nights to receive assistance for any kind of task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Servers
You'll be able to test our support services even before you buy a semi-dedicated server account from us as we have phone and live chat support for pre-sales, billing and basic queries. Our agents will assist you to pick the best package or provide you with information about our servers, so as to verify if the system requirements for your sites are met. If you are a current client, you also have the option to contact us via electronic mail or via our ticketing system, that can be accessed through the Hepsia hosting Control Panel. We warrant that when you use these 2 ways of contact, you'll receive an answer within a maximum of an hour and that’s 24/7, including weekends and public holidays. In case you've employed the hosting services of other service providers, even big ones, you'll be able to compare the response time due to the fact that it usually takes a full day for them to address a support ticket.
24/7 Customer Support in VPS Servers
If you have a Virtual Private Server from our company, you'll be able to contact us 24/7 for every server-related issue or forvarious difficulties and / or questions with regard to the pre-installed software the server comes with. If you have not purchased your VPS server package yet, you will be able to learn more information about our solutions by giving us a phone call or by employing the live chat service. For more tech issues, you should send an email message or open a support ticket from your billing Control Panel and you will get assistance within less than 1 hour irrespective of the time of the day, even on holidays and weekends. The typical response time usually doesn't exceed 30 minutes. In case you're looking for assistance for third-party software, you will be able to reap the benefits of the Managed Services upgrade which you can include to each VPS plan and our administrators will help you with any set up or troubleshooting issue you have experienced.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum reply time guarantee, you will receive quick support when you obtain a dedicated server through our company. Our customer and tech support crews are online 24/7/365, so any time you open a ticket from your billing account or you send an e-mail message related to any kind of issue with the server or the pre-installed software on it at any time of the day, you'll receive a reply within one hour, even during holidays. Our ticketing system is the more suitable option in case the issue in question needs more time to be resolved or when it should be sent to our administrators, because it is a lot easier to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you can call us or talk to a live agent employing our chat service. In case you add the Managed Services upgrade to your server plan, our admins can also support you with third-party software installation as well as troubleshooting and just like the basic support, this service is available 24/7 too.