If you’ve bought a hosting package and you have some queries relating to a concrete feature/function, or if you’ve faced some difficulty and you require support, you should be able to touch base with the respective help desk staff. All web hosting providers deploy a ticketing system no matter if they offer other methods of contacting them aside from it or not, because the fastest way to tackle an issue most often is to submit a ticket. This communication model renders the replies sent by both sides easy to track and allows the customer support staff representatives to escalate the situation in case, for example, a sysadmin must become involved. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which implies that you will have to use at least 2 separate accounts to get in touch with the client care staff and to actually manage the hosting space. Constantly logging in and out of different accounts might often be a bore, not to mention the fact that it takes a long time for the majority of hosting providers to respond to the ticket requests themselves.
Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from our company, you’ll never need to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any trouble ticket while you are browsing through your files or configuring different settings. The ticketing system is being strictly monitored 24x7x365 by our customer service staff members and the response time is no more than sixty minutes, but it rarely takes more than twenty minutes to receive help. In stark contrast to other web hosting companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you want and request info with regards to any technical or billing problem. In addition, you can see a number of educative articles, which will help you resolve the most commonly experienced complications yourself.
Integrated Ticketing System in Semi-dedicated Servers
We think that it’s more convenient to manage everything from a single place, so we have implemented a trouble ticket system into the in-house developed Hepsia hosting Control Panel, which is available with every single semi-dedicated server package. This will permit you to handle the correspondence with our client service staff together with your account, which implies that you won’t have to memorize one more user name for another admin console. You will be able to submit a new ticket or to check the status of an old one with no more than several clicks whilst you’re browsing the files within your account. Besides, you can look through older tickets using a smart search function or have a look at relevant knowledgebase articles, which contain solutions to commonly met challenges. The inbuilt trouble ticket system is monitored 24/7 with the maximum ticket response time being only sixty minutes, so there will always be somebody to help you.