A live chat is a real-time method of communication between a web hosting provider's support team and its customers. It's a very efficient way to get some info about the hosting services or have some issue resolved because you're talking with a live representative. The advantages of using a real-time chat service instead of calling or opening a support ticket are the reduced chance of mistakes at the time you exchange data like usernames or domain names, the faster response time as the communication is real-time as well as the fact that you don't need to stay on the chat all the time - you are able to do something else while the agent investigates the issue involved. In addition, you'll be able to be a part of a live chat room from any computer which is connected to the world wide web, avoiding the phone rates that you'll need to pay if you're calling to a different country.
Live Chat Support in Shared Website Hosting
We provide a live chat assistance service for all shared website hosting that we offer and we're able to help you with almost everything live. If you don't have an account with our company yet, we will be able to provide you with more information about the packages in order to help you to pick the most appropriate package. If you are an active client, we are able to help you with any general or billing matter along with with lots of common tech matters, for example an email address setup in a desktop e-mail client. In case you are unable to phone us for whatever reason or you are in a country where we do not have a local phone number, our live chat is the best choice to get in touch with us. Needless to say, some problems need additional time to analyze and test, so you'll need to open a support ticket to our technicians, but nonetheless, we're able to save your time and assist you with many problems on the chat.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we offer is online every day, even on weekends and holidays. It is the perfect way to find out more about our semi-dedicated servers in case you don't have an account yet or to have a problem resolved in case you are a client and our customer support representatives will help you right away regardless of the time of the day you join our chat. In case you're hestitating which plan is better for your websites, if you need a piece of advice whether you should obtain a particular upgrade and how to obtain it or in case you experience troubles setting up an email account on your machine, you'll be able to contact us and we'll give you the needed information quickly. Our live chat is online even after our phone lines go off for the day, so when you have an account with us, you can be sure that you'll always benefit from timely assistance with any question or problem that comes up.