In the event that you have ever had a shared website hosting account in the past or you've dealt with any kind of online service, you're probably well aware from personal experience that for a lot of things it is better to consult with a live person over the phone instead of exchange support tickets or emails. If you'd like to learn more about a particular service before you decide to order it or in case something small-scale has to be done, for instance, it is really much easier and quicker to do it in real time. When you have the option to talk with representatives over the phone, it is very likely that you are using the services of an actual hosting provider, not a reseller. The type of support that you will get over the telephone differs between different suppliers - from common issues to professional tech support. Usually most providers will offer you pre-sales assistance and first level phone support, while more complex tech issues are managed through e-mail and / or tickets.
Phone Support in Shared Website Hosting
If you choose to take advantage of one of our shared website hosting, you will be able to get hold of our customer support team over the telephone for 14 hrs a day. We will help you select the proper plan for your websites since we think that it's better to discuss such issues with a live person. If you already have an account, we are able to assist you with any kind of sales/billing questions as well as general issues, even with some technical situations that do not need too much time or escalation to an administrator because it will be more appropriate to open a ticket for time-consuming matters in order to have the correspondence in one place. We have telephone numbers in the United States, the United Kingdom and Australia, so you will be able to call the one you prefer and talk to one of our representatives.
Phone Support in Semi-dedicated Servers
We offer live telephone support 14 hrs per day as a part of the support services for each and every semi-dedicated server plan that we offer. Due to the fact that some issues are more difficult and time-consuming, you'll need to open a support ticket if you experience such a problem, still for all your billing, general or small-scale technical issues you can always phone us and we'll assist you without delay in order to save you the time you'll need to spend on opening a support ticket. Even if you do not have an account yet, you can find out if you can host your internet sites on our leading-edge cloud platform or you are able to get any other general info on our semi-dedicated solutions. We have local phone numbers in the USA, the United Kingdom and Australia plus a worldwide number, which means that you'll be able to call the one that is closer to where you are.